I sent two cartridges for retip to Soundsmith almost a year ago - with a return authorization number. I have emailed and phoned numerous times and have gotten no replies whatsoever. I don't know what to do...
Troubles with Sound-Smith return communications?
Sent my B&O 4002 TT for minor repairs in late June to sound-smith. I expected some waiting getting to my TT, communicating with then has be a ZERO! I've written 4 emails and call Petter 6 times in the last two months. I haven't heard one word from them. Are these people reliable?Have any of you had repairs done by them and what has happens. Do you have any ideas for me to get a status response back from them?