SME! I have spent the last couple of months dealing with Reg Edey @ SME and all I can say is... Super! Everything should be this informative and helpful. He has helped me get my SME tonearm back up and running. And even though I was communicating back and forth to England, it was a very pleasurable experience. I wish some of my other dealings with our local dealers were as nice and effortless. I only pray that SME comes out with an amplifier in the near future!