Last Tuesday morning I received a call letting me know my new amp should be in within 4 to 5 days. At lunchtime, I was listening to some music and discovered that I had blown a tweeter in my 3.6's. I called Thiel and they had me overnight it to them. They watched out for it's arrival and by Saturday, I had the repaired tweeter back. Outside of shipping, there were no charges because it was within a year of it happening before. I explained that I believed it was not their fault and possibly the result of listening to Pink Floyd's, The Wall too loud and I was willing to pay. They would not take payment. I'm not at all concerned with the future of their customer service. If this is any indication, I expect good things to come.
Thiel Acquired by Private Equity Firm
Just saw the news regarding Thiel's acquisition. I have an outsider (and mostly uninformed) opinion that the company was very much driven by Jim's vision and that after his passing, something had to happen to replace the energy and focus he had. When the owners could not find a suitable replacement with their own resources, they opted to sell the business. Any thoughts as to what happens now? I am concerned that we will not see future innovations in the same vein as the past (maybe the will move more downstream to grow market share). I also worry that they might lose expertise which could impact their ability to honor warranty work...