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There Ought To Be A Law, Or At Least A Rule

A common post goes, "Is XXX company still in business? I've tried reaching them with no success..." I recommend Audiogon limit these types of post. High end audio is populated with many under financed small, if not single person operations. Anyone who has ever run their own business knows how difficult it can be to handle research, marketing, manufacturing and distribution at the same time. I'm not trying to defend unprofessional behavior, but some slack should be afforded to the smaller firms. A post on Audiogon questioning a company's viability cannot in any way help these small entrepreneurs and high end audio in general. I propose that anyone starting this type of post have to include the actual dates and methods contact was attempted as part of the post. Furthermore, I recommend Audiogon delay posting the question for 48 hours as an attempt is made to contact the manufacturer and alerting them to the post's content. Possibly some of the regular posters could volunteer to perform the contact.
128x128onhwy61

Showing 1 response by jeff_jones

jeff_jones
418 posts
 
Small or large, a business needs to either provide good product support (at high end audio pricing it should be excellent support, imho)or else be willing to take the hit.
Have three components from small firms, manufacturer support from two of them has been A+++++ world class. The third seems to be a 'take the money and run' outfit, I think it is good for the industry for us to be able to brag on the good ones as well as warn each other about the bad ones. Perhaps nothing will drive people away from the hobby quicker than dumping significant funds into something and then finding out a year later that it is effectively junk because of lack of repair support or parts support.
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