2. home-theater
  3. 1166465209

The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno

Showing 1 response by tripper

tripper
223 posts
 
I agree with Mitch. Outlaw's success is based on taking care of the people who deal with them, who are free to buy from any number of outlets. Selling good product cheap is secondary in my view but the customer always comes first, if you want to keep that person as a customer. And please define "factory-direct" if Outlaw uses a third party entity for their products. Sounds more like factory-indirect, and please go to the top of this thread for more on that. I sincerely hope Rhyno gets some satisfaction, from Outlaw or elsewhere.

BTW, I believe AMC uses a third party builder for their products and they've had some success in this arena.
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