Here's what really happened...
1) Customer did not follow the agreed to shipping requirements outlined on the order form.
2) We emailed him on the day the order was received to inform him of the change he needed to make. (Eventually he would claim that he never received this-and ultimately was unwilling to figure out why despite my offer to send him the contact email with full headers included.)
3) When he did not reply within three business days, we called him to query him on his intentions.
4) He made the required change on the following business day.
5) On that day we were able to confirm the changes and initiate the order.
6) As indicated on the order form, we require 3-5 business days for processing and fulfillment once the necessary order information is received.
7) While we often ship with 1-2 business days, with B-stock products we typically need the full 3-5 business days(especially at this time of year) to put the unit through a full Q.C. check.
8) On the day of the scheduled shipment (within our previously stated and agreed upon window), the customer called demanding we pickup expedited shipping.
9) Despite the fact that these delays were NOT our responsibility, I agreed to meet him half way and charge him only 50% of the express delivery charge (which was $120, not the $90/$100 mentioned in his posts) as I was willing to pick up the other half of the added cost. I made this gesture despite his rude behavior directed at one of our order processors.
That wasn't satisfactory to him and he cancelled the order.
Can't please everybody...
Scott Jackson
Outlaw Audio