2. home-theater
  3. 1166465209

The Outlaw ruins X-mas

So my little brother wanted an AV receiver for X-mas, and I'm doing well so I figure OK, I'll order one from Outlaw Audio and he'll be set.

Ordered 12/7. then, nothing.

1 wk later 12/13, they phoned me and tell me they cannot have a ship-to address different than a bill-to address. so once that's updated, I expect prompt shipment.

nope.

phone'd them today, and they still haven't shipped. so, there's no way that the unit that I ordered on 12/7 will arrive on time, unless I want to spend $100 on 2-day air.

that's what you call Poor Customer Service. and lets not forget the fact that I'm screwed on getting my brother a gift now.

just thought you should know. i'd personally trust A-gon members w/ good feedback selling used more than that company selling new.

rhyno
128x128rhyno

Showing 2 responses by kennyt

kennyt
1,226 posts
 
FWIW I agree with Rich, yes, it would be nice for them to cover the shipping, but understand a company like Outlaw runs on pretty tight margins, thus why they can sell good gear so cheaply.

As far as getting you brother his gift by Christmas, heck, my brother and I haven't gotten each others gifts to the other more than once in the last ten years, tell your brother it's on it's way and give him a nice card, and maybe something small to open, or put a picture of the receiver in a box so he knows what he's getting...... We don't even go that far, last year my brothers X-mas gift got here un June!!!
kennyt
1,226 posts
 
Rhyno,

Seems Outlaw has you trumped, I noticed you neglected to tell us you were buying B-Stock and demnding Class A service, during the holiday season. Sorry it didn't work for you, but I suspect the email did come through, and you, as I have done likely deleted it as just another confirmation email and then later were behind the 8 ball so to speak....
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