If you're referring to TMR in Colorado, yes they are legit. I purchased a used Monitor Audio PLC 350 from them. They went out of their way to send me an upgraded jumper cable, because the original jumper cable didn't come with the center channel. I would purchase from them again.
Yes, legit. They did negotiate price. Amazing foam packaging if they do not have original packaging. Top notch. Bought A Threshold component without original box. Their customized foam insert was molded around the component and was excellent. I would highly recommend them.
Some of you may have noticed that PS Audio is taking trade-ins on their new equipment. Doesn't have to be PS Audio brand, anything will be considered. TMR is the outlet for all of the gear that PS Audio takes in trade.
MoFi, you have the business address, they have 2 locations. But the Teller is where they send you. Actually the address you gave is on the website, the other isn't, they might it want people dropping in as they have no showroom per say.
Great company that offers nice products at good prices but take much too long to respond with Trade in quotes. I've done multiple deals with them and once you agree on a deal they are outstanding - great service - quick shipping - solid follow through but man getting to the goal with a trade is so painful. I will do more business with them because they always have a ton of great used gear and their super strong online marketing presense in our Audio World (Agon - the Marts - eBay, etc) but man if they just backed it up with reasonable or even any response times. I wish they would improve on this aspect because I really like them and you can trust them and they disclose every nick or blemish with great hi-def zoomable pics and they always have some very creamy used gear that is priced quite fairly but all the waiting and having to keep re-sending additional inquiries over and over is not how they should roll. Just respond and spit out the number man! If you have no trade they Rock!
I have sold several items using The Music Room. Sometimes they purchase an item for cash (great if you need immediate cash) and other times for consignment selling.
They do an excellent job preparing and listing your item for a consignment sale including pictures, complete write up and support. They test all incoming products, handle all packing and shipping. The Music Room is highly recommended.
I agree with fsmithjack above that they are sometimes a little slow in their response. I usually give them 24-48 hours and then call if no response. I still continue to use them and they are recommended.
FWIW: As audiophiles, we need to support "brick and mortar" audio stores, at least the legitimate ones. Otherwise they'll disappear. The problem with such places disappearing is that when they disappear, then the following things also disappear: 1) A place to actually listen to and look at audio equipment. 2) The availability of expert people, who have made audio their JOB, to consult with about audio issues. I don't know about you guys, but for me at least having the likes of Duane Randleman (an audio dealer I've known for well over 10-15 years) has led me on the fast track to audio Nirvana. Were it not for Duane, I'd still not be there yet. 3) A local interface for service of audio products when they need service (as the law of entropy dictates that they will, not a question of if but when). 4) A tradition, that at least the older ones among us still appreciate: Visiting an audio store and chatting with "the guys."
Allow me to add one more insidious threat to B&M dealers:
Narcissists that create and maintain a list of places to audition equipment that they have no intention to buy from that dealer (or from any dealer or from anyone). They often keep an "audition list" updated at all times for such purposes by relentlessly polling other audiophiles in order to grow that list.
I just made my first purchase from TMR. Good communication. Shipped the next business day. Great packaging. Items as described. I highly recommended TMR and would not hesitate in doing business with it again.
dlcockrum, Thank you. I personally think it’s borderline unethical to do what you describe as some others doing. There’s certainly nothing wrong with "window shopping" in its purest form. The problem is when brick and mortar stores are used SOLELY as venues to research products which are later purchased elsewhere for a few dollars less, thereby leaving the B&M stores high and dry, with all of the cost but none of the profit. They can’t possibly survive that way. If such stores go the way of the dinosaur, then we’ll ALL be paying the price, and have largely ourselves to blame.
Purchased a Conrad-Johnson MF2550 from them. It was in much better condition than what TMR graded it at. It looked brand new to me! I placed the order and they shipped same day. I also purchased a Marantz SA8005 from them. Two flawless transactions with TMR and I couldn't be happier.
Have done several transactions with TMR over the past couple years both buying and selling. Very fair on both the buying and selling fronts. I definitely will continue to do business with them in the future as wants arise. Very good communication, shipping and transactions.
Bought a pair of JM Labs Micro Utopias. They worked with me on the price. One woofer was damaged during shipping. They paid for the speakers to be sent back to them. They purchased new drivers replaced them and sent them back to me as quickly as they could. With the cost of drivers, I'm sure they ended up taking a big hit but were very professional and responded quickly with extraordinary effort to satisfy.
I'm very glad to have found this thread. I was wondering the same thing as the original poster. A while back, I saw some speakers TMR listed for a better price than just about anywhere else. I would have pulled the trigger but the timing just wasn't right for me. I'll keep them in mind down the road.
Bought a few items from them Best to deal with them direct through their website or over the phone as they are willing to work on the price somewhat if neither ebay or agon are involved. Never had an issue at all.
Yes very legit...I bought a used ARC Ref 5se. It was also supposed to come with brand new tubes... I emailed them back when it arrived and they sent me a set of brand new tubes for the 5se right away. Very good service and fast delivery. Packaging was very professional. They also did come down in price.It was in mint condition just as listed. And they have a 30 day money back guarentee. if not satisfied. Highly recommended.
So far they've been really pleasant but they have Paypal as a credit card processor rather than having their own merchant account with FirstData. Normally this isn't a problem but it delayed my order because PayPal couldn't add my credit card and was clueless as to why, which resulted in my wasting about a hour on the phone with PayPal, eventually calling The Music Room back AGAIN to process the purchase using the same card through their back end, which SOMEHOW resulted in their shipping department delaying the order by a day ("because the order came in through a different portal"...hmmmm). I'm thankful they were able to take my card rather than forcing me to wait 24 hours for PayPal to approve adding the damn thing but really a business with any volume needs its own merchant account. Buying something from them should NOT be as hard as it was for me, and I have a 805 credit rating and no debt.
I have had several very good experiences with them. Buying and selling. But of late they seem to be less cooperative with trade in value.
On the consignment program, be aware that you must ship the products to them to evaluate and take pictures. With very heavy speakers this can be expensive. And, they hold your product until/if you sell them. If it doesn’t sell you have to pay the shipping again to get them back.
I've bought and done trade-ins over the past few years and been very pleased with the outcome.
But, I dont think I'll be doing business with them again. I purchased a pair of Purist IC's and asked them to inspect and test the RCA connectors. The transaction went well, but after a few weeks a connector broke, then a connector broke on the second cable. Purist's price for installing new RCA's is very high. Now I'm stuck with these expensive cables.
The other reason is due to an insulting offer on a preamp I had for sale. I sent pics and received an offer so low that i laughed. I emailed back showing the prices on the used market and they wouldn't up their offer. I eventually sold the preamp on Audiogon for 3X the amount. I went to TMR first assuming I could make a fast sale at a fair price.
The problem with buying some items from them is the unknown provenance; eg, amount of owners unknown, age of item unknown.