Tell us your worst audio dealer or mfr. experience.

With the best of intentions, I dealt with David Wasserman, the owner of Stereo Exchange in NYC - I bought a pair of used Eggleston Rosa speakers from him here on Audiogon.
He was VERY patient, professional and accommodating. I took weeks to finally pick them up due to my business schedule and me not being readily available. It was a very positive experience - he established my trust and confidence.
I highly recommend David.
I am sincerely sorry to hear about Zd542 slipping and falling - we've all had that unpleasant experience. Not fun :-(
Only good wishes, TJF.

I'm surprised to read the negative posts about David and Stereo Exchange in NYC. Let me explain my experience.

After winning the Audiogon auction for a pair of Eggleston Rosa speakers, David was kind enough to hold the speakers for over a month due to my business schedule of extended travel.

David also held my check and agreed to allow me to pay cash.

My business travel was none stop and I only had an early Sunday morning to meet, so David agreed to meet me at the store at 8 am on a Sunday.

While I was there, and after inspecting the speakers, I was interested in the different brands Stereo Exchange carried which I wasn't familiar with. David was kind enough to discuss the brands, their strengths and in what systems they were typically used by his clients. He compared the brands I was not familiar with brands I was (VAC, Rogue, Rodgers with Audio Research - and Focal with Sonus Faber, etc). This in spite of him having an appointment he needed to get to.

It was a good experience and David was professional and friendly, dependable and polite. He did what he said and went through a great effort to accomplish a small sale (I got the speakers at a steal!).

A very positive experience, one I will always remember. David has my confidence and trust.

Only good wishes, TJF.