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If you have got through 10 months with no issues then I might suggest that you don't really need them as much as first thought?
I have Lore's with no grills with 6 & 8 yo boys ( one is autisic ) and had no problems.
It's amaizing how threatening them with death makes them loose interest in the speakers pretty quickly. ;-)
That is not the point. Yes, I can survive without them and life will go on. But if you were to buy a new refrigerator and paid for a water filter system, had it delivered and was told that it would be delivered shortly time after time, would you just say "oh well" I've gotten by 2 months.........the examples can go on and on.
I was sent grilles for my Pendragons and my Pendragons had no holes to put the grilles in. I asked Eric SEVERAL times how the grilles attached to the speaker... I assumed since there were obviously no holes in the front of my speakers, that it was a magnet setup.... wrong. I have some nice grilles sitting in my room that cannot attach to the speaker.
Wow this subject I am unfortunately familiar with. I went through exactly what Audiofreak went through over 3 years ago. I ordered my speakers with grills from Tekton and got no holes for the grilles. This was obviously in 2017. Eric had to make me new speakers not just because of the no grill holes, but for other reasons as well (bad paint job, mid bass drivers not mounted correctly, speakers poorly packed so binding posts were sticking out of the box loose and scratched up). Loss of profit for them and just added frustration altogether with this buying experience.
Then to get the grills just like you said kristofa. Calling them, emailing them is the only way to get them to ship. Took over 2 months. I wish they were upfront about not getting grills with the speakers. I can understand if they do not include grills because of the trial period, but it seems like that is not the case. Tekton keep kicking themselves in the face for no reason. Its almost like they like it. But Eric can make an excellent speakers that is for sure. So sad!
Keep in mind your responding to a post that Audiofreak made over 3 years ago. So chances he might not see this?
One should not be making excuses for the no hole debacle. If you order them with holes, they need to send you new speakers if they don’t have them. You should not have to make a trip to Home Depot to resolve this at all.
@jayctoy - Yep, it is Karma who I have been dealing with. She has been very good at responding.
@aniwolfe I am am glad I got holes, at least. I didn’t realize you went through that.
@kosst_amojan - very good point.
For those who have finally received their grilles...have you noticed any audible change with or without them? OBVIOUSLY they were voiced without grilles, so my hope is they will not be detrimental to that voicing.
This is strange, I just called Eric yesterday and told him it was 8 weeks in and still no grills for my DIs. He told me he’s been VERY busy and had hundreds of speakers to make and getting ready for a Demo show. So I asked him to just send me the frames,grill cloth and the pegs and I would finish them myself since I'v built a few speakers.
No problem, on there way.
Ordered Impact Monitors around Thanksgiving. They were up front about the likely delayed delivery of grills (and I'd read about some complaints, here). So, I didn't bug the Tekton folks. Received the grills about a week or so ago. They were well-packed and arrived ok. As the speakers did, they still smelled like fresh paint.
Someone on another thread mentioned the awkward fit/appearance of the squared grills over the rounded edges and corners of the boxes. I concur, but not really a big deal on these, all things considered.
I also concur that these sound better without the grills attached. The difference isn't huge and doesn't render them unlistenable, but more noticeable than grills/no-grills on some other speakers.
Wow, that grill situation is awful! (I much prefer speaker grills on speakers that I buy).
I’ve never had the type of service problems I see here with any other speaker company I’ve dealt with (and that’s a lot!).
The perils of expanding too quickly is apparently killing your customer service; not a great trade-off IMO.
I think that this thread is 3 years old and the issue still persists is a real statement to the miserable management and questionable cash flow of the operation. Why don't the speakers just come with grills? This seems like buying a dirt cheap sub-compact car where they're charging you for commonly standard equipment like wheel covers and a radio.
I have to agree with Kosst on this. It is inexcusable to have this kind of an issue on something so simple. Why in the world would the grills not ship with the speakers if they were ordered that way? If he has to hire out grill building to keep up with production, then that is what needs to happen. What happens if you have a real issue with the speaker? I went down this road with a different custom speaker builder. As good as the speakers sounded, I could never get past what happened during the build and delivery process.
"I think that this thread is 3 years old and the issue still persists is a real statement to the miserable management and questionable cash flow of the operation"
"Someone on another thread mentioned the awkward fit/appearance of the squared grills over the rounded edges and corners of the boxes".
"So I asked him to just send me the frames,grill cloth and the pegs and I would finish them myself since I'v built a few speakers."
"One should not be making excuses for the no hole debacle. If you order them with holes, they need to send you new speakers if they don’t have them. You should not have to make a trip to Home Depot to resolve this at all"
I have to say,vey interesting reading on this forum some days.
The solution is simple. My advice to Eric is to out-source the manufacturing of the grills, then add the extra cost into the price. Out-sourcing would solve the delivery issue, and the added price may reduce the demand for those pesky buggers. Happier customers, reduced time/effort for him...Win Win!
Totem for one but they have started to provide them with more recent models. Dropping the ball with speaker grill orders is downright embarrassing. I think that was the oldest Tekton complaint I used to read about online. This isn’t a new issue for the manufacturer so you have to wonder why it has taken so long to come up with a resolve when there has been no end to new designs/products.
A suggestion I got from a fellow Audiogoner. If you order grills with your speakers and want them shipped at the same time. Tell Tekton to not ship the speakers or charge your credit card until the grills are made and ready to ship. If they email you with a tracking number, make sure it includes the grills. If not call them and tell them to hold the shipment until they make the grills. If they charged your credit card make sure they put the money back. That should provoke Eric to make the grills to complete the order. Good Luck.
@Aniwolfe I think this is a valid suggestion and this is what I did when I ordered the Lores from Tekton....and yes they asked me a couple of times if they could just ship the speakers and I declined and shortly thereafter, speakers and grills were shipped together.
When you think about the issue from an overall business perspective, there are really two choices that are fair to the buyer...either ship the whole order at once...or if you are going to split shipments, don't bill anything until the final items are shipped thereby making the order complete.
In hindsight, I am glad it turned out the way it did. I was able to break in the DIs hearing how they were voiced (sans grilles) for two months. That gave me plenty of time to get them to work in my living room and become quite accustomed to their sound. Now that I finally have the grilles, I can tell how different they change the sound quite assuredly, whereas if I had received the grilles with the speakers, I would have frequently removed-added-removed the grilles attempting to see which sound I liked best. In the end, I like the sound with the grilles on, as it has smoothed out a problem frequency for me.
I like the idea of not having them ship until grilles are shipped with it. But wouldn't this also allow your speakers to move further back into Eric's queue? If he has hundreds to build, I certainly would want mine to be as close to the front of the queue as possible!
Karma was very responsive via email with me, and I reminded her I was waiting for grilles once a week. As others have stated here, being a customer who consistently reminds them you are waiting for your order pays off. It did for me.
The grille issue is a silly thing for Tekton Design to get negative feedback over. IMO, this appears to be an easy fix. I looked at these grilles when they arrived and thought "what is the big deal? Couldn't Tekton Design hire a high school kid to just make grilles on the weekends for the orders shipping out that week?" They are very uncomplicated creations.
Great speakers! :-)
I am glad to hear the grills arrived and not only that. They help fix an issue with your room. For me personally, the grills take the inner detail and screw the imaging for me. They sorta hurt the attributes the tweeter array brings. I would recommend you fix your room and remove the grills when in use. My 2 cents.
I like the stories that I’ve heard from various owners of Tekton products.
1.Some are still waiting for their grills even though they already paid for them when they purchased the speakers.
2.A few people finally received their grills after many months of waiting and constantly asking for them,and then they realized their speakers have no holes to mount the grills.
3.A few folks ordered their speakers without grills and told the Tekton folks they would never need or use them and they received their speakers with ugly holes that they now can’t cover up.
4.Some haven’t never received their grills that were paid for and probably never will,but in a few cases it really doesn’t matter because these individuals either sold their Tektons or just gave them away to get rid of them and move on.Probably 5 yrs from now the Ups guy will put a package on your doorstep and it will contain your long lost grills.Woohoo.
I think "a glorified DIY'er with poor management skills" is a good way to put it. I had a set and tried them for two months. I also had a few other AGoners come over to check them out. Everyone liked them, but not enough to buy them. It took two months and several reminders to get the grills, and ultimately I sent the grills back without opening the box.
I sent them back not only because of the grill issue and sound quality, but because in the long run I don't think they will hold their value. It seems like every set of DIs he builds is a little different... like any DIYer might do. When he makes changes to design all the time, how can you really know what you're buying?
At the end of it all, this guy has no idea how to run a business. It's too bad, because if he could focus on a good product at a good price with good service, he'd have a real long-term business. As it is now, he seems to be hanging on by his boot straps.