Talking about service!


My 20 month old Soundsmith Voice started miss-tracking. With the naked eye the stylus looked...odd. Viewed under magnification, the cantilever had twisted in it's fitting so that the stylus was pointed at the right channel. I mailed this picture to Soundsmith. Peter Ledermann wrote me back telling me to call him which I did. He told me to ship the cartridge back and leave a message on the box, "For Peter's Immediate Attention!" I got the repaired cartridge back IN FIVE DAYS and with no charge even though the cartridge was 8 months off warranty. Thank you Soundsmith!

128x128mijostyn

Showing 1 response by noromance

Good to hear. Peter is a treasure. (Hung with him at an audio show for a long demo of the SG in a VPI with Harbeth speakers)