We do have the fix. It is a firmware update that has to be done at our factory. Peter will get you an RMA # to reference so we can get it updated and shipped back to you. Please let us know the address to return to. Thank you
I had the same issue last year when my ipad updated to iOS 12. The fault is NOT with SR. Apple changed the way bluetooth connectivity works without bothering to tell anyone. I have an Atmosphere XL4 and had the same opportunity to return it for a free fix (actually a hardware not software fix). I opted to find my wife's old ipad (that won't run anything beyond iOS 9) and I installed the app on that one.