Superb Service


I have read about the unfortunate experiences some of our members have had with some manufacturers.  I wish to tell of a completely different story.  I purchased one of the original Modwright SWL 9.0 SE models when it was first released.  Recently the left channel developed a static.  I couldn't find the source so I called Modwright.  Dan Wright got on the phone and we were discussing my problem.  He asked that I send it to him.  He called shortly after receiving it and told me it needed two resistors and two MOSFETS.  He fixed it quickly and then burned it in for a week with testing to make sure it was in specifications.  He promptly shipped it back.  Total time he had the unit was two weeks.  He called to make sure it was satisfactory.  Charges: $75 for one hour of bench time, $20 for parts, $50 for shipping.  Total $145 and it sounds brand new. 
I thought it appropriate to tell everyone here what a great experience it was for me and to recommend Dan Wright and the Modwright team for their superb service.
tgrisham

Showing 1 response by bpoletti

I've had great service from Keith Herron at Herron Audio. 

In today's economy and especially in the high end audio community, it's a survival requirement to have outstanding service and value.  In the age of the internet and these forums, it's too easy to kill a business with one unsatisfied customer.