Straight out of the box doesn't work.


Just received my new Prima Luna EVO 400. Heavy thing, looks good. Took the foam off the tubes, only on the power tubes. Nothing on the small tubes. I'm new at this, don't know what they are called. I did notice some of the tubes were a little crooked so I seated them in a little better. However ( you new that was coming) two of the small tubes on the right kind of wooble. Did I spell that right? What the hell plugged in and red light on the right side. It doesn't work right out of the box. Going back tomorrow. Just wanted to let ya know. Going to go through the recommendations again. Good night.
knighttodd
Posting something like this....well, take a step back and make a phone call.  The odds are the unit is fine and Kevin can trouble shoot this over the phone with you.  If he does, and all is good, you would do well to post that along with an apology.
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You're not a looooser "WOOOOOBLE", is fine.

It should work out of the box, and the seller owes the BUYER an apology.
Very simple. Fuse? Bad valve, more likely..
The customer is ALWAY right.

Do a little troubleshooting, don't get too jumpy OP. Things will work out just fine..

Regards