Krell has an EXCELLENT reputation for service of their products. I suggest contacting them.
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Yes Key metric, I did contact Krell via email and about 20 minutes after I sent the email, Steven from Krell called me. Talk about great customer service! He suggested I try a few fixes before sending the amp to Krell for service. Turns out my balanced interconects were not fully seated. I reattached them and the system sounds great. Funny how the no-cost fixes we often overlook. Thanks Steven and Krell!