Needless to say (I hope) when someone promises 2-2.5 months to do something and it's going on 7 months , that is entirely unacceptable. I would never do biz with a shop like this.
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Called the SoundSmith yesterday, and got a response today. They've spent quite a bit of time working on my cart, tried a couple fixes, and concluded that it is damaged beyond repair. No charge, and returning it to me.
I recently bought another cart with a broken cantilever that should be a simple repair job, so I'll send it to SoundSmith. Since they spent so much time on my other one for no payday, I don't mind giving them my business.
I sent two carts in on May 5th. I just got them back today. 1 Dynavector DV-10X5 to level 2 and a Dynavector DV-20X2H to level 3.
I am listening to the 20 right now and I am shocked at the difference! It is not even in the same league as the original tip.
(But then again, I have been listening to all digital for 16 weeks )