Sound mutes on DTS mode...

Chadnliz,

Didn't realize it was for the DVI input only. Wish you the best of luck with the DTS issue. Good idea to just keep it in Dolby Digital. At least there isn't a problem with that function.

Chadnliz,

Unfortunately, this is a known problem with the Samsung HD841. I think that you need to contact Samsung for the firmware upgrade to correct the problem. I had bought one myself when it first came out and experienced the same problem. Contacted Samsung at the time and they didn't know what I was talking about. Now they do. Many people have documented this problem on the Internet with this model.

Chadnliz,

I thought Samsung support should know by now the problem of the DTS cutting out. Based on what I have seen off the Internet, they should know. Sounds like you had a support person like I did that didn't know a thing. I would ask for the support manager to escalate the call to have it resolved. Based on the other posting, Samsung knows but it seems they are fighting back. I definitely feel your pain. I tried three units and gave up. Thank goodness I bought them at Best Buy who has a great return policy.

Chadnliz,

I just went to the Samsung site and here's the link to the firmware upgrade for the 841. I guess the tech support people there really do not know what is going on. Good luck with the firmware upgrade.

http://product.samsung.com/cgi-bin/nabc/support/b2c_support_product_results.jsp