What are you using for a dvd player?
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Unfortunately, this is a known problem with the Samsung HD841. I think that you need to contact Samsung for the firmware upgrade to correct the problem. I had bought one myself when it first came out and experienced the same problem. Contacted Samsung at the time and they didn't know what I was talking about. Now they do. Many people have documented this problem on the Internet with this model.
I thought Samsung support should know by now the problem of the DTS cutting out. Based on what I have seen off the Internet, they should know. Sounds like you had a support person like I did that didn't know a thing. I would ask for the support manager to escalate the call to have it resolved. Based on the other posting, Samsung knows but it seems they are fighting back. I definitely feel your pain. I tried three units and gave up. Thank goodness I bought them at Best Buy who has a great return policy.