Sonus Faber replacement parts


To all Sonus Faber owners who have purchased used, as Sonus Faber will not sell parts for speakers that were not purchased from an authorized dealer, how have you handled the need for part replacement and/or repair. I have been very interested in used Cremonas, but have been a little detered by the company's policy. Thanks in advance.
hawk28

Showing 2 responses by newbee

Can't you ask for seriel numbers from the seller (as well as identifying the retailer) and then check with Sonus to make sure they were sold thru their distribution chain? They are just one of several manufacturers who go this far to protect their dealers from grey market product.
Hawk, I don't know what Sonus' policy is but normally it isn't a matter of you having to buy them new so much as that they were sold new thru the dealers distribution chain in the first place. Some manufacturers only restrict their objections to warranty issues but some others will not sell you parts OR even service the unit at you expense.

You really need to pin down what Sonus' actual policy is and move ahead accordingly. You can probably get this info from their distributor.