Doug, it's not the case with all hi-end manufacturers, unfortunately! My own customer-service experience with SME has been superlative too; in the old days, I had sent them a check in advance for an extra part for the V (i.e., nothing was missing from the kit - I needed something extra). I duly received the part AND the check in a week's time with a thanking note!
SME,respect for the customer
Twenty years ago I bought a SME 3009 Series III,which stayed in the box till now.
Recently I realized the SME arm hexagon wrench was lost,and after had emailed the people at SME Sussex-England,Mrs.Elaine Wratten sent a new wrench,at no charge!After twenty years.This is remarkable!
Id like to thank you so much the people at SME,and to testify their kindly support.
Recently I realized the SME arm hexagon wrench was lost,and after had emailed the people at SME Sussex-England,Mrs.Elaine Wratten sent a new wrench,at no charge!After twenty years.This is remarkable!
Id like to thank you so much the people at SME,and to testify their kindly support.