Does the pre or integrated you are using have a phono state, that might be the problem, or it might be some damage to the internal wiring of the arm?
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I've tried it on an old pioneer elite vsx-91 that had a phono gain knob, and had it turned all the way up...now it is hooked up to a new elite vsx-94txh with a designated phono input, the new cartridge is a shure M97XE. hope this helps, also I hooked up a different turntable a sanyo I believe and it sounded fine...T hanks
I suppose its very possible the internal tonearm connections have worked loose,,..Anything is possible while if the turntable was shipped to you.. I had an issue awhile back similar and found that the tonearm wire I ( internally ) was almost totally broken away from the connection..Once I re-soldered it back on it was fine..