Sloppy, muted bass response on Hegel h190


 Hi, I have a Hegel h190 integrated, a pair of Kef  104/2's from 1985 that have been rebuilt but I don't know whem, the speakers have new donuts and new silver Kef tweeter.  I mostly use the sonus connect.   Also I have a 15-year-old Sony sacd disc player. I'm getting low, sloppy bass when I play either cd or wifi.  This is the second amp.  The first one exhibited same issue.  Same amps.  New.

I only have one set of speakers.  I am thinking perhaps a capacitor in Kefs?  This amp should have solid punchy bass, but it is not there.  Speaker cables are blue jean 10 ga banana plugs.  IC are blue jean also.  I am at a loss. I heard the demo Hegel played on these components and it was fabulous.

any thoughts?  I hate to sell everything and start over, but I am at that point.
thank you
crossfree

Showing 1 response by ghosthouse

In my experience, Hegel's after sale support as provided by their US Distributor has been entirely satisfactory:

Hegel Music Systems USA
East Long Meadow, MA
Email: [email protected]
Phone: (413) 224-2480
www.hegel.com

Factory authorized service was provided by: 
Approved Audio Service, Inc
49 Commons Drive
Litchfield, CT

https://www.approvedaudioservice.com/contacts.html

Email:  [email protected]
Phone: 860-567-5801