I’d always heard that their prices are outrageous, but I just ordered a pair of Thiel MCS1 from them, and the price, including shipping, was lower than several other pairs I’ve seen for sale in worse cosmetic shape, for sale by sellers who were unwilling to ship. Elliot gave me a call to touch base with me the morning after I placed the order, and he struck me as someone who has a real passion for hi-fi, and for whom customer service is rather important.
Thus far I’ve been very pleased with the transaction, but I suppose the jury will remain out until I am in possession of the speakers.