Send AT Customer service an email..explain your issue, assuming you bought from an authorized AT seller. They may ask you to send it to them for an inspection, they will either repair it or replace it under warranty. If bought from non-auth dealer they will charge you.
For that level of cart I would not accept it, even if straightens out in groove, the one groove wall will get extra pressure if you don't adjust azimuth
Also if you have not looked at the stylus, do that. Looking at it head on with a higher power jewelers loupe or magnifying glass. Check to see if it is also skewed along with the cantilever, if so then probably a mfg issue, these carts are hand made so it happens. If the tip is pointing straight down..may not be a problem.
I have also received a cartridge from Soundsmith, where the cantilever was a little "skewed" to one side
I contacted them and they explained the this sometimes occurs and that the cantilever was in fact correctly aligned to rest of the internal components, but to ensure correct playback I should align the cartridge to the cantilever and not the cartridge body
The cartridge has a ruby cantilever, so it is next to impossible for that to have been "bent" in transit - since it would simply break!.
I'm thinking Boron would probably do the same?
My cartridge sounds correctly aligned i.e. based on my test record, and everything else I've played, so I am assuming they know of what they speak.
Perhaps this is a similar scenario?
I think my question would be how do you visually align to the cantilever? It's hard enough to do that using all of the visual aids, grids, mirrors and what have you that the various 'tractors have, assuming that the cantilever is parallel to the sides of the body. Of course, if you do the final tweaking by ear, then maybe that's not a problem.
swampwalkerI think my question would be how do you visually align to the cantilever?
You need an alignment gauge designed for the task, such as a CartAlign or WallyTractor. These use a mirrored surface with markings that you align to the cantilever's reflection. A magnifier helps. It's really a lot easier than it may sound.
Swampwalkler - with a very powerful Loupe and a MINT Best Tractor.
Using these tools it is very simple, since the lines on the tractor are extremely fine and misalignment can clearly be seen
But it does require a very steady hand and an extremely good eye - and lots of light
I had a friend set mine up, since he has much better eyesight than me.
I verified his efforts using an extremely good 150mm macro lens on my camera and I could clearly see the alignment was correct in the photo
A lot of trouble to go to? - perhaps, but the sound quality is excellent.