If you have your tracking that showed delivery it's on him, it's on you if you can't prove you sent the item. Insurance wouldn't help if the item was delivered, the post office did their job. You can't be responsible for what happens once an item gets delivered because there are those who try to get another item sent over again. I'm going through a hassle with a guy who waited for six months after I sent an item to tell me he never got it. Tracking is dead as the post office deletes records after six months. You can't check to see if it was delivered and insurance no longer compensates you for sending another item. I sent this guy another replacement even though I did not feel like I was obligated to do so, now he did the same thing and told me he didn't get it again, That's where I told him to take a flying......
Shipping - Who's Resposible for Receipt of Item?
Small item transaction. Buyer sent funds and I shipped the item regular post with tracking. The on-line tracking indicates the item was received, but the buyer does not acknowledge receipt. If the item does not show up, what is the next step? Do I refund his money and I take the hit for the lost item, or is he responsible. Looking for advice.