Good luck getting your insurance refund from the post office. they deny EVERY claim. I had a similar problem where I shipped a set of high dollar interconnects. They were sent priority mail, insured with delivery confirmation and tracking.... but never arrived to the buyer.
I put a claim in with the post office who told me they would research it and after so many days I could make an insurance claim.
To make an insurance claim you have to send either your purchasing receipt for the item or some proof of value (catalog showing item, statement from a dealer etc). So I sent two or three printed web pages from dealers showing the item and it's cost new plus the paypal receipt from the buyer. The value new was something like 240$ and I was trying to get back $120 which is what I sold the item for, the amount I refunded to the buyer, and the amount I insured them for.
Post office denied my claim stating that the dates on the printouts I sent them were a later date than when the item was shipped (they were looking at the 'date printed' in the upper hand corner of the paper) and they claimed this meant I had purchased the item new again to replace what they lost and was trying to get my money back on that purchase. I'm not sure how they get $120 = $240??? or how they think a web page catalog printout = a new receipt.
Another friend bought an expensive set of brakes and the package was opened during transit and one brake roter and caliper were lost and he received a box with just the mounting hardware in it. Post office denied his claim as well.
I put a claim in with the post office who told me they would research it and after so many days I could make an insurance claim.
To make an insurance claim you have to send either your purchasing receipt for the item or some proof of value (catalog showing item, statement from a dealer etc). So I sent two or three printed web pages from dealers showing the item and it's cost new plus the paypal receipt from the buyer. The value new was something like 240$ and I was trying to get back $120 which is what I sold the item for, the amount I refunded to the buyer, and the amount I insured them for.
Post office denied my claim stating that the dates on the printouts I sent them were a later date than when the item was shipped (they were looking at the 'date printed' in the upper hand corner of the paper) and they claimed this meant I had purchased the item new again to replace what they lost and was trying to get my money back on that purchase. I'm not sure how they get $120 = $240??? or how they think a web page catalog printout = a new receipt.
Another friend bought an expensive set of brakes and the package was opened during transit and one brake roter and caliper were lost and he received a box with just the mounting hardware in it. Post office denied his claim as well.