I had Dell ship me a 21" Trinitron computer monitor by UPS. It arrived with a big purple spot. I called Dell, and they said it must have been dropped in shipping. They sent me the new one by Airborn Express. They Dell tech support said they had many damaged monitor's by UPS, but not with Airborne Express. I also note that UPS DOES NOT DELIVER on Saturday nor do they have a Service Center open. This is in the Portland Oregon metro area ! About 2.5 million.
Shipping via UPS.
I just shipped an item via UPS, COD and insured. Well, UPS did an excellent job getting the package there. They left the package at the door, collected no money, and there, BINGO, is UPS in all it's glory. My warning to fellow audiophiles is to always INSURE items, use Fed-Ex for big ticket items - say over a couple thousand $$, but don't just send UPS ground and forget about it. Last 2 weeks ago, UPS left $2,000 worth of equipment at door, even though the package had a "adult signature required" sticker on it. Can you imagine losing several thousand dollars worth of stuff and then have to cough up legal expenses while fighting UPS in court for 18 months. Not a pretty sight.