I bought a pair of speakers from Ohm accoustics last summer; one was severely damaged during shipping. UPS claimed that they were not at fault and would not honor the insurance claim. To their credit Ohm made the deal right. This is one of the two bad experiences that I have had with UPS over the last year. An amp shipped to me via FedEx arrived damaged. They paid for the repairs without putting up a fight. I'm done with the rat bastards at UPS.
Shipping via UPS.
I just shipped an item via UPS, COD and insured. Well, UPS did an excellent job getting the package there. They left the package at the door, collected no money, and there, BINGO, is UPS in all it's glory. My warning to fellow audiophiles is to always INSURE items, use Fed-Ex for big ticket items - say over a couple thousand $$, but don't just send UPS ground and forget about it. Last 2 weeks ago, UPS left $2,000 worth of equipment at door, even though the package had a "adult signature required" sticker on it. Can you imagine losing several thousand dollars worth of stuff and then have to cough up legal expenses while fighting UPS in court for 18 months. Not a pretty sight.