I used to have this pre-pro. Have you reached out to Sherwood? They were very helpful whenever I needed help. Perhaps this is a software glitch that can be fixed with an update.
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I went online and found only a Texas phone # for Sherwood Newcastle but it seemed to be disconnected. I also contacted Jeff Hipps directly but he was not able to help me due to he left a long time ago. He said he thought that Sherwood Newcastle no longer has a presence here in the USA.
Any help would be greatly appreciated !!!!!
Thanks for the reply