Where are you located?
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Yes, of course I have contacted Music Hall--that was the first step. They directed me to Mitch.
I think I need an independent shop to fix the VFD. The VFD (vacuum fluorescent display) is a common and generic device or system not unique to Shanling so any competent elektroniker should be able to fix it. A schematic would be a huge help but can't get one.
Please contact Bernard Li at Charisma Audio (email@example.com) in Canada. They import Shanling and they do have a repair center in Ontario (Draco International).
I have had a problem with my CD-T100 and they fixed it in a timely manner. Bernard is extremely helpful and courteous.
Before that I contacted Music Hall and they did not help at all (providing false information). Also, it took them forever to answer my e-mails. I do like Shanling gear but I'll never do business again with Music Hall.
Best of luck!
Charisma Audio is indeed the Canadian distributor for Shanling. They are a
truly excellent company to deal with. However if Charisma (or perhaps
PartsConnexion) were unable to help, I myself would try the Soundsmith in
I very much appreciate the suggestions of Charisma and Soundsmith and will follow thru. I want my display to work.
Thoroughly agree on the sound of my Music Hall/Shanling player. It is outstanding. Except for this service problem I would buy a CD 100. If I get the Cd25 fixed I might just change my mind!
Check with Ensemble Music Systems & Home Theater
166 Daniel Webster Hwy Ste 68
Nashua, NH 03060
(603) 888-9777 . Ask for Joe. He used to be the Rotel service manager, but has an independent service shop in Billerica. He has the expertise to fix anything. Saw some $10,000 CD players in his shop being repaired. It is close enough to drive to, no need to go through the hassles of shipping. He did some good work for me on a Shanling SP80 amp that stopped working.