Have to agree with Brf...why the heck didn't they give you another amp, or at least start another new one on its the way if not in stock? A problem after 1 week screams "lemon". Screw warranty repairs on a 1-week old unit! So far this is very subpar value-added service for the retail pricing paid. Start pushing back asap (asking for a refund is not a bad idea to get things moving), since this is certainly no minor investment on your part.
Service from Audio Research
I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.
The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to [email protected] asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.
I wonder if any member has similar experience with ARC?
The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to [email protected] asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.
I wonder if any member has similar experience with ARC?