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Service from Audio Research

I recently brought a pair of ARC Reference 250 from a authorized dealer in Hong Kong. After one week, I noticed one of the mono blocks has problem turning on once it was switched off. It took at least a few hours, sometimes overnight before it can be turn on again.

The amp has been returned to the dealer for more one week and they have no idea what goes wrong. I tried to email to [email protected] asking for help. They don't even bother to reply. This is very disappointing and bad after sale service.

I wonder if any member has similar experience with ARC?
tli

Showing 4 responses by brf

brf
1,715 posts
 
Forget the loaner amp, ask for a complete refund.

If I dropped $25,000 for a pair of brand new amps that were defective from day 1 and with no resolution in sight, I would not hesitate to go down to my dealer and demand a complete refund.
brf
1,715 posts
 
This should be your dealer's problem, not yours. Why else do we buy retail? I would be asking for a replacement amp, not a repair.

Ask your dealer for a refund and I bet things will move along faster..
brf
1,715 posts
 
Fine Sound Group, who owns ARC, Wadia, Sonus Faber, McIntosh and Sumiko also owns the Asian distributor Fine Sound Asia located in Hong Kong. You are effectively dealing with the owners of ARC.

Have your dealer demand a replacement amp be provided and let ARC deal with their problem on their timetable. Hong Kong surely understands the luxury market and I am very surprised by the level of the service offered on a $25,000 amp.
brf
1,715 posts
 
Why only one amp? How do you know that the replacement amp is from the same production run? Having a pair of mono amps that do not have consecutive serial numbers may devalue resale.
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