Unfortuneatly some get somehing stuck in their craw and can't let go. I think we all possess a little of this trait. Sad to say the ad read "manual included" and therfor if the manual in not there, the sale is not complete. But if you do obtain a manual from the manufacture, don't open the envelope leave it sealed so that he will know it as a factory original, or better yet have it sent directly to him. If it is not available then I would suggest offering him a partial refund for the cost of printing a PDF manual and a little something to compensate him for the trauma he seems to be going thru. But let him have it printed at Kinkos or you may be chasing your tail again with a "I wanted 20# paper and you used 18# copier stock" complaints. Now, personnaly I like to have the original, call it a quirk, but I feel I would be much more upset if it had a knob missing or a dent. After all it is an amp, most are capable of connecting an amp without the instructional DVD. Yes he is being a "pain" but he had expectations based upon the advertisment. Tough call for both sides, good luck, some times a buyer can be a challenge. But after more than 30 years in sales , most situations can be resolved with reasoning and appeal to sensible logic.
Selling dispute. Please comment.
I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.
The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.
I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.
I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.
I'd appreciate comments regarding this problem. Thank you.
The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.
I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.
I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.
I'd appreciate comments regarding this problem. Thank you.