2. misc-audio
  3. 1345927301

Selling dispute. Please comment.

I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired

Showing 4 responses by nonoise

nonoise's avatar
nonoise
10,540 posts
 
I surely hope the buyer has been reading this thread. He just may come around and realize how unreasonable he's being.

Or not.

All the best,
Nonoise
nonoise's avatar
nonoise
10,540 posts
 
The buyer simply meant to include the manual.

It was a logical implication, of sorts, on his part.

His point of reference was the papers in the envelopes included in the boxes.

The reference of that's all that was included from the manufacturer should be enough, in hindsight, to quell the matter.

Going the lengths to make better 'copies' of a manual that may had never come with the amps is going beyond what would be considered accommodating,

This type of behavior, on the buyers part, can be observed in life. One time I had to have a broken windshield replaced on my car. I wanted an original to be used as it has green tinting in it to reduce heat but my adjuster refused. I pointed out that it is clearly stated in the car's description, which could be referenced online, but he demanded I produce the original dealers invoice that appears on the window, stating the equipment, features, and extras and that legally, he was under no obligation to use original factory parts unless I had that stupid window sticker.

It took three replacement windows before I got one that I could see out of, undistorted. The adjuster would have saved money had he just went out and got a proper window.

It works both ways and serves no one when being stubborn beyond what is reasonable.

All the best,
Nonoise
nonoise's avatar
nonoise
10,540 posts
 
Time to holster our thoughts.

All the best,
Nonoise
nonoise's avatar
nonoise
10,540 posts
 
Good to hear that all is well in audio land.

All the best,
Nonoise
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