Scraping sound coming from Theta Transport

Ha! My Carmen skipped like crazy on a bunch of disks, and just plain coughed up a few (of course, no other player responded this way). The factory had it 3 times before they would replace it under warranty - took nearly a year. They played dumb with me too, said it was my disks, etc. etc...

Great sound, but bad, bad service. BTW, enya discs seem to be particularly prone. I'd LOVE to hear the real explanation for this phenomenon.

Gunbei, I don't know if it's a DVD vs. CD issue, I can't really explain it at all. My symptoms also seem different from those described by Glen. Also, my new unit hasn't given me any trouble. However, I'm using a glasses rag to wipe clean a disc ANY TIME I put it in, and I'm covering the unit with a cloth after I'm done (after it cools). I don't know if either is necessary, but I'm paranoid now because of the old unit's skipping and the trouble I had getting it replaced. I must say, I'm extremely pleased with Theta's sound (I use the Carmen with a IIIa DAC), after a somewhat thorough search. I'm just not happy with their customer service, since it was pretty clear there was something wrong with my transport, and they had it 3 times before replacing it. They continually denied that the problem could be happening, and now I see from Glen's post that this is their MO. Pretty shoddy for a $3 device that probably cost them $1k to build. -Dave