The don’t have a phone number. Website says ships in 7 to 10 days. This is kinda misleading.
129 responses Add your response
The don’t have a phone number. Website says ships in 7 to 10 days. This is kinda misleading.Their phone is listed as (323) 230-0079."Kinda misleading" to suggest the company has no phone, eh?
I realized the OP is on his bandwagon and has zero interest in getting off, but I ordered a Bifrost 2 on 12/20/20. It was backordered for a short while with an indicated shipping date of 1/15/21.
It actually shipped last week on 1/7/21 and my Fedex account shows it will arrive by tomorrow. (Note that is Fedex saying that, not Schiit.)
This is after ordering a Saga+ and Aegir in early December and receiving both of them on 12/19/20.
So things are working fine from my perspective. Wondering if the OP has worked his way onto the Schiit list. (Sorry, couldn't resist....)
As you can see from the older thread below, sometimes Schiit does not ship as quickly as you think your Schiit should ship. Others in this thread indicated they got their Schiit pronto. If you can’t get your Schiit quick enough to make you happy you should buy something else, and not try to make up a story about Schiit not being in, or going out of business, just because you are unhappy that you can’t get your Schiit.
Order is for a freya plus pre. Website Says 7 to 10 days to receive. Their cust svc phone number is answered by a machine which says to email.
Emerging soul. The Schiit Audio Website clearly does NOT say, 7 to 10 days to receive. It says they will resume shipping in 7 to 10 days. That you can't understand this clear simple language and have started a second thread on the same misinformed opinion(2 threads in 5 days), says that you should probably never order anything online again, for your own peace of mind.
But since you are obviously having issues, I'll try to explain it to you. Schiit Audio will occasionally be out of stock on an item. They give the best estimate at the time, of when they will resume shipping on an item and sometimes no estimate is possible.
They will not update an estimate until new facts emerge allowing them to make a new estimate. So, they should start shipping in 7 to 10 days, but that does not mean yours will ship at that time. There may be up to 100 customers that ordered theirs ahead of you, the Freya+ is that popular. So it might not be until a further week before your preamp it shipped. At that point, your credit card will be charged.
Then it has to travel to you. If you are in the US, that means probably under 5 further days. If you are overseas, it could be a lot longer. If you are unhappy with this scenario, then instead of cluttering this forum up with multiple threads on the same topic, simply email Schiit audio requesting a refund. in this email, include your order or invoice number.
Then go to your nearest audio store, and ask them what preamps they have in stock. Buy one of those.
Why don’t you email them?
Bad news for you, we are in the middle of a deadly global pandemic.
Try buying a refrigerator.
Darn right it’s popular. I almost ordered one myself after the Yute on it. And I have no use for another preamp
If you ordered after the vid dropped you are in a LONG line. You can cancel and the buyer behind you will thank ya.
And what does "on base%" have to do with it????????
Website shows Freya Plus "In Production". When it moves to "In Stock", will ship in 7-10 Days. I purchased one same way last year and it took four weeks to ship because was in production. Perfect storm with Holidays and CA tight Covid regs. Might be worth waiting a couple more weeks. The Freya Plus is always in crazy high demand. They often sell an entire production lot before they are done. Cheers.
I ordered my Freya+ in early December. They said it was backordered at the time.
I emailed them last week and received an immediate reply. They are waiting for parts. They expect delivery and resumed production in the next week or so.
Hope that helps.
BTW, you have a 30-60 wait for a bit of audio these days. Folks waited months for Magnepan LRS when they came out. Some don't even build until an order is placed.
Omg, for freya plus it states IN PRODUCTION, SHIPS 7-10 DAYS.
of course when shipped this adds time, AND a tracking number.
my item was ordered 2 months ago. Clearly this language is misleading. Via received email, they are unable to advise when product will ship. This is sign of a clear problem.
Preamps are a serious problem. Interested in any comments about preamp receipt.
I ordered from Netherlands. It got one town away from me in two weeks. Then it looped from Chgo to Atlanta and back and back and back for a month. I officially refused it. Then they tried delivering it in 3 weeks when I already had received a replacement from CA.
And that was in July, August.
I have it on good authority that it’s only OP’s order on hold, because they’ve determined he’s a complete wanker. I expect there will soon be many posts about people receiving their Freya+ orders in record time. I actually had one delivered today and I haven’t even placed the order yet. Anticipating my needs is great customer service.
I ordered a Freya+ on October 30th and still don’t have it or a tracking number, so I get the OP’s frustration.
On the website, they tend to say something is “Backordered, ships on _____” but on the ship date they then say “In production. Ships in 7-10 days”. I’ve had this in the past with other items. This tends to mean that you wait however many weeks into the future the first date is and then another week or so on top of that.
It’s definitely not the best way to set expectations about when people will receive their items. Customer service emails are always very optimistic and cheery and tend to lack specifics.
Plus the pandemic, holidays, and the fact that they’re working on setting up a second production facility and warehouse in Texas might mean that they’re not firing on all cylinders.
I ordered the following in Oct:
2 VIDAR amplifiers - received in Oct and they let me exchange them for 2 AEGIRs with no penalty per their return policy.
1 Yggy, - received in October.
1 Freya+ - received in November
1 Sol - received in December.
I am very happy with all of my Schitt purchases, and their customer service. I had a tube that was suspect when I got my Freya+ and they sent out a replacement immediately (free). All my inquiries were answered promptly.
We have been through a lot. We NEEDED toilet paper and basic items. We WANT our toys and cry and cry when mommy says the toys are gone.
Parts supplies shortages
Employees staying home
Record sales due to people at home.
They are very clear about using email. I receive prompt replies. They are clear about building it now.
Dont buy those speakers that are 6 months backordered.
I ordered an Aegir amp Last week and had an issue with my credit card being dinged twice, My fault I believe I double clicked by mistake, they cleared it up the same day vie an email request. no issues with time to respond so maybe give them an email and ask for a status. don't email their general inquiries line though email their order email. Laura replied same day so I see no issues, I believe they are having a very good year at Schiit most audio companies are and are busy. Also getting supplies is harder right now so delays are to be expected.
We are in a pandemic and all nothing is happening fast right now.
Would be nice if they had human contact with customers. Clearly, they could careless about customers being inconvenienced.
Like I said. Cancel your order with Schiit. Go to a dealer and buy a pre that they have in stock, if you want human contact. People that want their hand held through the process do not order online, it's kind of the point of selling online. No one is there, its just you and your computer.
You are not cut out to buy things online, emerger. Once you realize this you will be much happier. The wanker lure is for trollers I thiink.
It’s fine with me if the OP complains, just probably blowing off steam. It’s a tense time for many right now.
I’m thankful my family is healthy and we have food to eat and a safe place to live. The older I get, the more clearly I recognize my shortcomings.
I’m ashamed of the times I’ve hurt others with my words or deeds. My goal is to better.
Best wishes for a great 2021 everyone.