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If it were me, I'd send it back right away and ask for a replacement. Not saying this is what happened but places that have a generous home trial policy sometimes may inadvertently reship a component without a full (re) inspection. This has happened to me before with other vendors. Hard to believe they'd ship a product from the factory in that condition.
Yea, it makes a lot of sense since I've asked only few days before when they are going to ship the Ragi and the reply: was still backordered and suddenly two days after they sent me shipment notice.
After sending their technical support the video with the volume schiit technician replied:
That is the relay stepped attenuator doing its job. Completely normal.