Schiit customer service seems poor

Size wise, Schiit is about 1-step above a one-person operation.

No, they do not outsource their CS and they don't offer phone support--one of the many ways they keep costs down. This allows them to sell high value, (mostly) American made products for exceptional prices.

Additionally, many on their staff perform multiple duties. I can't imagine there are more than 1-3 dedicated CS people, if that.

Do not expect Schiit to behave like a "normal" company. If you are looking for instant gratification, they may not be for you.

If you want to understand Schiit better, peruse their site or Google, and read, "Schiit Happened: The Story of the World's Most Improbable Start-Up."

#jumia's issues have been addressed many times and in many places.

It's pretty clear when he states, "if you make a switching mistake". The onus here is on the user to use the equipment properly, not in a "work-around" situation.
The OP will claim that Schiit advertises the Freya as HT compatible based on two lines at the bottom of one page on their site. There is no mention of HT in the owner's manual and this can happen with any preamp that does not have a true HT pass through.

Oz, well said.