I own a couple of their components. They were consistently good to work with and responsive to some issues and concerns that came up with the equipment. I am very satisfied with the gear, great value.
Schiit Audio
I am interested in purchasing the Loki Max, and I sent out some feelers asking a few questions to the email address they have on the website. No response for a few days. So I come here and I see very mixed opinions on them. Are they a decent company to deal with? Anyone has had any extreme negative experience dealing with them or with one of their products? The Loki Max checks all the right features..
Showing 2 responses by zlone
I have an original Gungnir that I also shipped back to upgrade to a Gumby. That has worked flawlessly. My first Freya + had problems in one channel when I received it and it had to be returned. But first they walked me through some tests to ensure it was not just a tube problem. My second Freya + arrived and it had a loose part inside and they agreed to let me open it up and resolve the problem. It was a simple fix to restore a clip on heat sink. You could call these quality concerns, I say Schiit happens. All correspondence was timely, and in the latter case occurred as they were evacuating their buildings during the fires a few years back. I see a company that works hard to deliver a high value U.S. made product, and backs it up. My only advice if you ever need service, have some patience, and never be a jerk, you might find yourself at the end of the line. As for your specific concerns regarding spurious signals, unless there is a basis for this concern I would not worry too much. Reviews I have read on the Loki Max have been pretty favorable. That said, everything affects the sound, and looking at your system online, it does not seem inline with the level of gear you are running.
|