Say it aint so--- Teres quality question


As a preface-- I have been a lurker here at Audiogon for a number of years, but have never posted.

Yesterday a review of the Teres 200 series table was posted at Audioasylum. I am extremely concerned about what was stated.

I have always read fantastic things about the Teres, but this reviewer seemed to consider some issues with regard to quality-- ie:

"Some minor issues...the wood platter is not 100% true on the horizontal surfaces...a very slight rise...I suspect this is the nature of machining wood?" as well as "Product Weakness: Platter slightly off true"

I plan on joining the Teres family -- but have developed some reluctance after reading this.

Perhaps some of the members here with first hand experience will be able to put my concern at ease with regard to the reviewers statement.

Here is a reference to the post:

Review by Angus Black III on January 06, 2004 at 10:35:32

Thank you, and a special thanks to TWL for the always informative reading.

Focusedfx

128x128focusedfx

Showing 4 responses by focusedfx

Yes, I can see that this does not seem to bother the reviewer-- but if it were MY table I would be very upset and unable to dismiss this with an "oh well, BTW".

Hence my post.

Thanks for your reply,

FX
Although this thread seems to have gotten a bit terse, I would like to say...

TWL, I highly value your input, and look forward to the continued sharing of your knowledge and wisdom in future threads. It is with your unselfish willingness to share both your time and experiences that I have learned a great deal with regard turntables-- I respect your decision to exit this thread.

Jphii, A huge thank you for taking the time to document your work, and provide everyone with photographs via your outstanding website. Exemplary woodworking, I can't wait to see the finished table. WOW!

Focusedfx
While I thank everyone for their response thus far to my initial post, I will reiterate what I stated originally:

"Perhaps some of the members here with first hand experience will be able to put my concern at ease with regard to the reviewers statement."

*First Hand Experience* being the operative phrase-- and of utmost importance to me. Many thanks to all those with that experience who have taken the time to post.

It is those with that experience, that the basis for my decisions shall come.

I would like to say that in favor of Chris Brady and Teres- I find the policy stated on the website refreshing.

In part:
..."Our philosophy is to simply take care of our customers regardless of circumstances. If you are unhappy for any reason with a Teres purchase you are entitled to return it for a full refund at any time. If there are problems or questions we provide support and repair as needed, free of charge. No time limits, no limitations, no excuses. We believe that this blanket commitment to customer satisfaction is more mutually satisfying than would be possible with a legal document."

I will however, be seriously reweighing my purchase decision. (although there seem to be but few other tables on my short list at this time.)

One of the things that I value about this avenue of discussion is that often times the manufacturers themselves will post their philosophies, thoughts and feelings. Perhaps this will happen in this case.

Happy Listening,

Focusedfx

A thank you to Chris for taking the time to show the level of customer support one can expect from Teres.

This cements my decision regarding my up and coming turntable purchase.

Customer service, honesty, support, and satisfaction are all key elements in any business (often times lacking in so many areas of our lives today.)

Chris' candid response and genuine involvement exhibit all of the above attributes in such a positive light that perhaps this will stand as a model for other manufacturers to follow.

Thank You!

Focusedfx