@valinar
UN65KS9800
Note that I’m not disparaging their products per se, and I haven’t necessarily established that a real - as opposed to perceived - product problem exists.
What sucks is their overall ineptitude where customer service is concerned, as evidenced by numerous factors including, but not limited to, egregious instances of "confirmation" emails with fictitious "reference" numbers. They use many "lets have the customer jump through hoopes" techniques and "pass-the-buck to another department". They cannot even follow simple instructions to call as opposed to email, despite their providing the ability for a customer to state their preference. Essentially they intentionally and unnecessarily delay servicing, which is certainly unbecoming of a billion dollar organization. Then, when/if someone finally comes on the phone, its not clear (to me anyway) what language the person is speaking, or country they are located in; if you know what I mean.
Frankly, I’m going to go as far as to say that in the case of certain emails I’ve received with unverifiable reference numbers and erroneous timelines stated within them, I wouldn’t be surprised if there is some degree of illegality involved.
edit...
The unverifiable reference numbers can be reproduced. Create an account on samsung website. Register a product. Enter a service order. Obtain number. Log out. Log back in. Check open service orders. Nothing displays.
When I confronted a representative with this observation (via telephone) I was provided.... laugh out loud... ANOTHER reference number.
I just need to reiterate.
Samsung "service" SUCKS!!!
