Appears to be poor marketing in the US. They are quite reputable in the UK.
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Roksan Engineering was formerly owned by Verity Group(Quad/Mission/Cyrus/Wharfedale)but approx 1-1/2yr ago was bought back by founder and designer Touraj Moghaddam.At that time distribution in the US was transferred from QSD to May Audio, the original Roksan US agent and also importer for Target Audio(isolation supports). I have had the pleasure of doing business with May and Roksan with exceptional service and personal attention. I've owned and currently own a near complete Roksan system consisting of Xerxes X TT/Artemiz arm & Shiraz cartridge,Artaxerxes X phono stage,Rok L2.5 pre, 3 - DS1.5 PSU's, and S1.5 amp as well as Caspian CDP and tuner.I formerly owned a full Caspian triamp setup and stayed with the line out of satisfaction. I've had absolutely no problems with reliability or workmanship with any component and have found that performance is always at or near the top of its class and usually well beyond that of most of its price peer competition. On several occassions,questions that I have had about upgrade possibilities have been attended to personally by Touraj himself. Roksan makes upgrading available whenever possible for owners of older components.For example: the Caspian CDP will soon be seeing a power supply and chip update and Roksan are making it available as a retrofit.This almost unheard of at the pricepoint.
This is half on the subject and regards Roksan's distibutor May Audio Marketing. Three months ago I was attempting to locate a pair of the discontinued Castle Isis speakers in cherry wood, only mahogany was available at the shops. I phoned May Audio, Castle's new rep. and spoke with Nisar who was very polite and said that he would get back to me. I hung up the phone and was thinking great, I'll never own the speakers unless they come up on the used market. An hour later the phone rang and it was Nisar. He had located a pair of the speakers in cherry wood at a Canadian showroom, they unfortunately had a blemish on one of the cabinets and would therefore be available at an additional discount if I was interested. Nisar took my payment information and had the speakers delivered to his Niagra Falls location, checked them out and then re-shipped them to me. They were ordered on Friday and arrived the following Wednesday. The discount was substantial (they couln't have made more than a few dollars profit - if any) and the blemish was a dent on the "bottem" of one of the speakers. I have rarely recieved this type of service from a showroom (especialy on an inexpensive product) let alone a distributor. My hat is off to May Audio.