Reverb, what a joke

Reverb wants to be a big time operator but they just can't figure it out......About half the stuff I buy is either broke or misrepresented ....So when you are trying to get somebody to do something they send you down the (email everybody) path so they don't have to do anything ....and then your 7 day claim period runs out and you can't do anything......Most of the sellers on there know this so they won't respond in the first 7 days , and you lose the return possibility .............This has happened every time I have a problem on Reverb..........With e-bay , you hit the (return item button) and its done......W