restocking fees


More high end manufacturers are selling direct and offering home auditions, and many are charging restocking fees of up to 20%. I absolutely respect the right of any manufacturer to charge whatever he sees fit. It's expensive to have product in the field, and companies want to discourage tire kickers, but I see no reason to risk paying a restocking fee when the market offers me so many other choices. Do restocking fees discourage you from trying a product, or is the risk worth taking.
84audio

Showing 1 response by pabelson

We consumers tend to forget that both manufacturers and retailers know their business better than we do. If restocking fees are a bad idea, they'll learn it soon enough. But the fact that the practice seems to be growing suggests that they are learning the opposite lesson--that the tire-kickers cost too much and bring in too little to be worth bothering with.

If you don't like these fees, and you want to try out lots of equipment, I suggest you buy used, so you can sell what you don't like at little loss. (But I bet you find that trading like that still costs something--maybe 10 or 20 percent?)