Restocking Fees, 30-Day Free Trials


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You are really curious about that $25k amp. The online dealer will send it to you on a trial basis with a 15% 'restocking' fee if you decide not to keep it. $3750 gone...if you decide to send it back.

Do you think there should be a cap on restocking fees? Say for up to $25k in equipment, the maximum restocking fee is $1,000? Or, say a flat %5 fee across the board with the buyer paying shipping both ways?

It seems it would be more profitable just to send equipment out on a trial basis and hope it comes back.

What do you think is a fair way or fair fee to let audiophiles try out internet purchases?
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128x128mitch4t

Showing 1 response by sebrof

Another option for dealers is to specify one or two units that they use specifically for trials only. Charge a 10% fee if the guy does not buy a new unit. If the unit goes out on trial ten times in a year...he's just sold a new unit and he still has his trial unit. Even with a trial unit, he should be able to sell it for 50% off list after he's collected several trial fees off of the unit....and still make a profit.
I'm not sure the math adds up. For a dealer to make a living he'd need to move a certain amount of product. So he would either need more than 1 or 2 demo units, or he would need a larger percentage of sales to be sight unseen.
And if a unit made 20 trips vis UPS or whatever carrier (10 there, 10 back), I suspect there's a good chance it will be pretty beat up.
But I do agree buyers will want to hear the unit first, no doubt.