Restocking Fees, 30-Day Free Trials

"Restocking fee" done on a % of sales price does not make sense to me. It cost the same to re-stock a similar sized amp for example whether it costs $500 or $50000.

The reasonable approach is to have the customer cover the actual or reasonable cost of shipping and handling for an in home eval. Also with an agreement that equipment must be returned in condition clearly identified by the seller up front. That way, expenses incurred are absorbed fairly if all is done as it should be. It's not much different from returning an item to a store, except now there are specific shipping and handing charges that must be addressed.

Jea,

Makes sense. But isn't there a difference when one buys direct from the maker via Internet? If I return something for whatever reason, and the maker tests it out and confirms it functioning like new before reselling? I could see whatever that costs as being baked into the "restocking fee" I suppose. The actual cost might vary for say speakers versus amp versus DAC, etc.

"Is the equipment then resold as "B" stock? Discounted "B" stock price?"

No, because the maker has certified it as functionally "new".

If cosmetic defects or other issues would remain, I would expect so then.

I just think things are a little different when buying direct from teh maker than via a middleman, which is probably why that seems to be the direction things are heading these days.