Check with Sony in Laredo, Texas. They are out of some of the parts for this player because the parts are no longer manufactured.
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Flip a coin. Those are your chances of a satisfactory service trip to Sony in Laredo, Texas.
I sent them my 777 in it's original box.
The first thing they do is recycle your box. Then they fix the player on a flat rate schedule.
My player came back to Phoenix in a single box, with the heavy CD puck in a plastic bag, duct taped to the top of the player, with one piece of duct tape. This allowed the puck to slap against the surface of the player, marring it.
And, most importantly, the player still wouldn't play CDs or SACDs.
I had to wait for a Sony tech to call me (in a 2 day window) before I could get an RA # from Sony.
The biggest insult came next. The tech said every piece is thoroughly tested before it is shipped. I actually had to return the player with (1 each) non playing CD & SACD.
He said it was probably my discs. Yeah, right!
The player came back, this time with a new transport. Since I had already paid $220.00, the 2nd repair was "free".
Sony had my player tied up for over a month. When I questioned why my original box disappeared, they said this point is clearly stated in their FAQ section.
I immediately sold the player, and sold my XA7ES a year or 2 later. I'll never buy another Sony player.
Sony repairs are a waste of money. Buy a Sony refurb, direct from SonyStyle, is a better deal, at least you will have a 90 warranty. Typically if it is bad it will prove to be so withing a few days of start up, and Sony will come get it, for free, refunding all your money. I've purchased four Sony 595's, mostly for $60 a piece with free shipping. I use two, and have the others as backup and for resale. These are five discs, SACD players and they sound and work well. Sounds almost as good as my Sony 777es and 5400. I have purchased other Sony refurb cd units and have have always been pleased.
Remove the top cover, the transport billet section, and clean and relube. This solves the problem 80% of the time:
SCD-1/777ES Transport Maintenance
1. Tilt up top cover at rear of CDP and disconnect ribbon harness that secures top cover to Main Board at front of CDP. Remove cover and set aside.
2. Remove ground wire to transport billet & screws securing transport at corner stand-ups. Lift transport with attached RF PCB straight out, while carefully pulling out two wide ribbon cables that secure transport assy at rear edge of Main Board.
3. Remove transport assy to grounded anti-static mat, being careful at all times not to touch laser lenses or to lean laser pick-up against any surfaces.
4. Remove retaining washers from round gears, taking care that they don't fly away. Remove round gears. Remove Sled Motor together with its bracket/PCB. Leave small plastic drive gear attached at end of sled motor shaft. Remove cast CD drive spindle motor assy. Remove cover plate from end of CD spindle motor assy, exposing sapphire bearing, brass bearing cup, and spindle motor coils.
5. Use swab and solvent to clean grease & dirt off all round & straight gears of transport assy & jewel bearing and bearing cup of CD spindle motor. Desolder and remove sled motor from its PCB, noting motor polarity before dissembling. (Motor runs backward if reassembled with incorrect polarity.)
6. Spray Deoxit into sled motor housing through holes exposed after desoldering sled motor from bracket/PCB. Apply opposing polarities of a 12V battery to motor poles, so as to spin sled motor in opposite directions and burnish brushes for about 30 seconds. Resolder sled motor to PCB. Reassemble sled motor assy to transport.
7. Confirm that there is almost no lateral play between CD spindle and its cast housing. Replace spindle motor assy if there is excessive lateral play or if spinning operation has become noisy. Put a drop or two of mineral or telfon oil into the collar bearings at each end of the spindle shaft housing. Remove any dried brown grease from jewel bearing cup and motor coil areas & replace with a small dab of white lithium grease or automotive moly grease. Reassemble CD spindle motor and reattach assembly to transport.
8. Apply white lithium grease to metal spindles of round gears. Put on round gears and confirm that they rotate smoothly. If they're tight, then you may have found the source of SACD read problems. Proceed with caution, but you may need to slightly enlarge the bore diameter of the plastic gear with a drill bit one size up from the stock bore. The drill bit must be inserted and turned by hand only.
9. Reassemble and lubricate all plastic round & straight gears sparingly with white lithium grease. Put a drop of mineral or teflon oil on each metal sled rail. Run the reassembled sled back and forth a few times by hand to make sure it runs smoothly and to spin off excess grease. Take care not to get grease on the tiny electric eye.
10. Reassemble transport to CDP, taking care not to peel back metal traces along edge of two ribbons as they seat to the Main Board headers. If any metal traces peel back, then retrim the ribbon using paper scissors or replace the ribbon.
11. If you continue to have read problems, then replace the sled motor, which has been discontinued as a Sony part but is still available from OEM manufacturer.
The verdict is in. I actually hate Sony and will never buy a product from them again for reasons already stated +. Like Bell, their customer service is "0". Besides, lots of companies with good reputations make products equally as good or better. Pick yourself up a used Oppo 83SE. It'll spank Sony's flagship model for about $400.00.
Not sure if anyone is following this thread any longer but my 777ES is still mechanically-functional but appears to have an electronic component issue. After loading, the display will go blank and it just stops working. I have to recycle the "on-off" switch to recover the disc. It will not play, or will do so only for a few seconds. The display is intermittent.
My unit probably also needs the lubercation protocol detailed by Dgarretson but I've had no transport issues.
I've suffered a stroke and am unable to perform ANY repairs / servicing myself, so am looking for the recomendation of a name & contact number for someone who is competent to do so.
I'm hoping to keep this unit in service, its a great transport, an good sounding player and still draws incredulity when folks attempt to lift it!
Thanks for your input.
Thx Jfant. I talked to Sony Laredo (but prob not Adrian) prior to my post and they were not confident of having the parts. Round-trip shipping & ins would be on me since well out of warranty if they would be unable to repair - and the fellow I spoke with seemed both highly knowledgable and familiar w/the SCD-777ES.
I'm hoping to find an independent repair facility that will stay "on-task" until the unit is repaired. From what I understand, they are out there - just need to find one!