i assume the manual volume control works fine--query whether the volume knob won't respond to any remote command or just when it's at a low setting. before you hassle with repairing the amp, get a cheap universal remote (e.g. one-for-all or philips) and program it to the amp, then see if the universal remote will control the volume--in this way we can see if it's the amp or the arcam remote that's malfunctioning. my second approach would be to remove the volume knob (it should just pull off) and spray a bunch of dexoit around the stem--this is harmless at worst and will sometimes magically repair motorized volume controls.
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