Reliability of Cary Audio Products


I'm considering adding a second (all tube) system for my home office. Amongst the integrated amps that are being considered is the Cary SLI 80. A friend, who is also a long term retailer of audio products, suggested that Cary has a poor reliability record. He hasn't sold Cary for a long while, and from what I've read on Audiogon, he may be out of touch with Cary products. Comments from Cary owners would be appreciated.

John
johnrob

Showing 2 responses by tonywinsc

So out of 39 responses, 15 report no issues. 38% reliability based on this very unscientific pole. This is how Consumer Reports does reliability reports on Automobiles. They base their data on reader poles. This is useless data. The only valid data is generally collected by the manufacturers themselves or through some larger, high volume dealers. They are not likely to share their data unless it is really good news. My opinion is: people that have had issues tend to be more vocal. High end audiophile components tend to be low volume, some manual fabrication and manual assembly. That leads to poorer reliability as compared to high volume, automated assembly processes. How many 'goners here have had to send their expensive Swiss watches in for repair one or more times, for example? Product performance and a friendly, responsive Service department are the key factors to consider when buying. We don't like to think our $$$ stuff has built-in flaws, but that is the reality sometimes. Going after top end performance requires some patience at times.
I like reading the reviews on Amazon. It is very interesting the varying opinions of a product. I have yet to see any product with a reasonable number of reviews have a perfect, 5 star rating. Some evaluations have to be discounted completely, of course, and I have warily purchased items with only a 3 star average rating but also with only a handful of reviews. I found the products to be just fine. People's idea of quality varies. Some people see quality as a product that works as advertised with solid dependability. Others perceive quality to be how an item looks, feels and performs. One person is happy with his $15k car because it starts everyday and gets them to work year in and year out. Another person is happy with their $65k car because it looks and feels good and the dealer treats them like a king every time they have to take it in for repairs. Go figure.