2. amps-preamps
  3. 1245438340

"A bit of noise is completley normal" ??

I have a high end integrated amplifier. The input (source)selector switch on my unit created some audible static when I switched sources. While I had the integrated at the manuf. for an upgrade, I asked them to check out the source selector switch. After I got my integrated back from the manuf. one of their reps replied:

A bit of noise when you switch from one input to another is completely normal. After all you are switching contacts. The switch is fine.

That does not ring true to me. Do you consider "a bit of noise" in a switch from switching contacts to be normal? It's not normal to me. For me it meant dust is in the switch. Not satisified with that response.
foster_9

Showing 3 responses by nsgarch

nsgarch's avatar
nsgarch
2,524 posts
 
"I have a high end integrated amplifier."

Well. I'm not going to call YOU a liar, but I might have a few choice words for the manufacturers rep!

OK, yes, it's "normal" if:
The unit is over 10 years old and needs to have the switches and volume/balance controls cleaned.
OR
It's a new unit however the manufacturer uses inexpensive parts which are "normally" noisy. But then it's not a "high end" unit, is it?!

And to prove my point further, many manufacturers (as you may have noticed) offer 'upgrades' to their "high end units" which usually invlolve more expensive volume controls and switches ;-)
nsgarch's avatar
nsgarch
2,524 posts
 
Cw, you almost had me!! But now I'd really like to know the identity of the unit in question, something I think Mr. Foster should have provided in his original post.
nsgarch's avatar
nsgarch
2,524 posts
 
Foster, if your piece of equipment is of reasonably high caliber, as you now imply, then even without being technically sophisticated, you really could have answered your own question, bypassed the rep, and taken the issue right to the top, as you did,

In fact, had you revealed the item's identity right at the start, most of us I bet would have advised you to do just that -- without any bashing -- since this story is clearly about inferior reps; not about inferior products?
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